Tourism and Accommodation ServiceLaajuus (4 cr)

Objectives

Opiskelija ymmärtää matkailun vaikutuksen majoitus- ja ravitsemistoimintaan sekä tietää majoitusliikkeen vastaanoton toiminnot asiakasprosessin näkökulmasta siten, että osaa kiinnittää huomiota asiakaspalvelun kriittisiin kohtiin sekä kehittää ja ohjata asiakaspalvelua erilaisissa majoitusliikkeissä.

Content

Type of course
Compulsory

Level of course
Professional studies

Objective of course
Students learn to understand how tourism affects the operation of accommodation and restaurant services. They gain information about the reception of customers from the customer oriented point of view. Students become aware of the critical points in customer services and are able to develop and direct customer services in different kinds of accommodation businesses.

Course contents
-"push" and "pull" forces' impact on tourism, tourism services
-accommodation and restaurant trade, types of hotels, hotel chains
-customer oriented process in accommodation
-house keeping
-hotel systems

Teaching methods
-lectures
-excursions
-ADP exercises
-written assignments
-literature

Assessment methods
-examination
-written assignments

Prerequisites
No prerequisites

Required/recommended reading
Will be agreed on at the beginning of the course

Name of lecturer
Riitta Brännare

Year of study
First year

Period
1-2

Language of instruction
Finnish / assignments and examination can be completed in English