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Quality ManagementLaajuus (5 cr)

Course unit code: 5E00BH70

General information


Credits
5 cr
Teaching language
English
Responsible person
Juha Mettälä, Lecturer

Objectives

After completing this course student:
- understand the importance of quality a thinking and system prevailing principles in industry and services
- can use quality tools and systems in business life

Content

Quality resources and planning, total quality managment systems, quality improvement tools and technigues, continual improvement through self assessment and benchmarking, techniques used in quality planning, process management and control, quality teamwork.

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