Quality ManagementLaajuus (5 cr)
Course unit code: 5E00BH70
General information
- Credits
- 5 cr
- Teaching language
- English
- Responsible person
- Juha Mettälä, Lecturer
Objectives
After completing this course student:
- understand the importance of quality a thinking and system prevailing principles in industry and services
- can use quality tools and systems in business life
Content
Quality resources and planning, total quality managment systems, quality improvement tools and technigues, continual improvement through self assessment and benchmarking, techniques used in quality planning, process management and control, quality teamwork.