Practical training, Case management and social workLaajuus (15 cr)

Content

Ethical skills in social work
- The students tackle and bring up the challenges posed by ethical questions in customer service

Customer service
- The students can create a confidential and professional customer relationship
- The students familiarise themselves with various customer service methods in practice and gain experience in using one of the methods
-The students can evaluate how relatioships form based on theory
- The students can evaluate preventive, corrective and structural customer work

Service systems skills
- the students recognise their own service conventions and various service systems from the customer's viewpoint
- the students can acquire information of various social and welfare services as well as benefits in a customer situation by using various sources of information

- the students can observe and evaluate the significance of social functions in a multiprofessional work
- The students recognise and structure the customer's social networks and the collaboration network of the practical training placement
- The students learn to see the customer as a member of their family, local community and society

Critical and participatory society skills
- can describe the connection beween social preconditions and decision making in society
- can structure social problems in society

Research development
- can critically evaluate their own professional growth in customer service
- based on the questions posed by the practical training, can search for research information to help identify their experiences

Prerequisites

Practical training of case Management and Social work
15 cr