Client Work Methods I (5cr)

Objectives

- knows the process of dialogic encounter and how to promote it at different stages of the process
- knows the main theoretical basics of supervision work
- is able to plan and carry out guidance work in a purposeful manner applying the principles of dialogue in different guidance situations with individuals and groups
- understand the importance of information management and recording in customer work
- get an idea of ​​the potential of digital services in social work

Content

- own communication and persistence
- resource and solution oriented work
- basics of group dynamics from the point of view of steering
- meeting and supporting a customer in crisis
- service-driven approach
- early intervention
- recording
- digital services

Assessment criteria, satisfactory (1-2)

- can identify and define basic concepts. Knowledge is descriptive and determinative.

Assessment criteria, good (3-4)

- structure the relationship between key concepts and phenomena
- can apply concepts and theory in a structured way
- reflect on their own experience and learning in relation to the objectives of the course

Assessment criteria, excellent (5)

- understand horizontal entities and the relationships between them
- combine and analyze information in a professional context
- demonstrates sound and developing competence in one's own thinking and in the social field

Assessment criteria, pass/fail

Rejected (0)
Knowledge objectives are not or only partially achieved. Content management is inconsistent and incomplete and / or incorrect. The relationship to knowledge is borrowing.