Development of Hotel OperationsLaajuus (5 cr)

Objectives

Students will come to understand how to develop the hotel operation and they will get some “tools” to do this process. They will learn problem-solving by doing hotel planning.
They will learn to analyse the present situation by using the existing data (e.g key figures, customers comments aso.) and make some conclusion of a present situation. Based on this analysis they are able to do strategic and operational planning for the hotel by using and applying an expert knowledge of a hotel business.
At the end of the process students have an understanding of the entire system of hotel business and its developing.
Students will understand the connection between business decisions and their accetc on different key figures of finance. They understand that final result of a company is affected by many different factors.

Content

This part of the course will be done virtually in moodle – learning environment. The returned written work consist of the follow parts: to familiarize oneself with Hotel City-Star’s current status, an expertise task of different topics, analysis of present situation + a conclusion (SWOT-analyze), a development of hotel operations, a written conclusion of the development process in this case, a self-evaluation of a final work (a development plan) and a working process.
The assignments can be written in English or Finnish and the assignments can be done in pairs or alone.
Business simulation game for hotel and restaurant management.
Students compete in teams of two or three for the same markets and customers. The team which has accumulated the biggest profit is the winner. The game includes decision making in various fields of business operations (front desk operations, pricing, housekeeping, HR management, maintenance, planning menus, marketing, personnel management etc).
Teams will prepare a final report of their actions and results in the end of the game and present it to other teams.